Troubleshooting
Display Content
A PowerPoint Media Asset Will
Not Transition
If your PowerPoint is not looping or transitioning, it's most likely because transitions aren't properly set up in the PowerPoint file.
Visit this helpful article to learn how to create PowerPoint transitions:
Create a Self-Running PowerPoint Presentation
Once you have the PowerPoint set up to transition:
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Delete the old PowerPoint from your asset library.
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Upload the newly saved PowerPoint into Hypersign again.
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Publish the PowerPoint to a layout and it should transition now.
The Hypersign+ Web Portal Looks Wrong or Distorted
This can occur after we release a new update and your web browser has cached data from the previous version. Simply clearing your browser cache usually resolves this issue quickly, follow the instructions for the browser type you are using on your computer.
Read this article for assistance: How to clear the cache on your browser